Services

support

Support Services1Support Service 2
  • Tier 1 Helpdesk (24/7/365)
  • Tier 2 Helpdesk (24/7/365)
  • Call Center Solutions (24/7/365)
  • Business Intelligence
  • Data Reporting Services
  • SOC/NOC
  • Knowledge Management

    ITO Service Background

     
     
    • 24/7 Helpdesk & Call Centers (Inbound & Outbound)

    • U.S. workforce sitting in U.S. Centers

    • U.S. Personnel with US business cognition means excellent customer service

    • In-house training programs customized to client need

    • Quality assurance, high process transparency and real-time data access

    • Partner-to-partner cooperation with tailor- made BPO services

    • Services can include:

    • Tier 1 & Tier 2 Helpdesk

    • Inbound & Outbound Call Center

    • Customer Satisfaction Survey’s

    • Billing and collections

    • Proactive, automated network monitoring

    • Security Operation Center/Network Operation Center