Services

support

Support Services1Support Service 2
  • Tier 1 Helpdesk (24/7/365)
  • Tier 2 Helpdesk (24/7/365)
  • Call Center Solutions (24/7/365)
  • Business Intelligence
  • Data Reporting Services
  • Lead Generation
  • Knowledge Management

ITO Service Background

 
 
  • 24/7 Helpdesk & Call Centers (Inbound & Outbound)

  • U.S. workforce sitting in U.S. Centers

  • U.S. Personnel with US business cognition means excellent customer service

  • In-house training programs customized to client need

  • Quality assurance, high process transparency and real-time data access

  • Partner-to-partner cooperation with tailor- made BPO services

  • Services can include:

  • Tier 1 & Tier 2 Helpdesk

  • Inbound & Outbound Call Center

  • Customer Satisfaction Survey’s

  • Lead generation · Sales and promotions

  • Billing and collections

  • Proactive, automated network monitoring