Batteries Plus Service Desk Analyst
Batteries Plus Service Desk Analyst
Location: Brewton, AL
Position Overview:
The IT Service Desk Analyst position focuses on the completion of tasks to support client projects and is assigned to client teams throughout all phases, either individually or with a senior Service Desk Analyst. The IT Service Desk Analyst will work with team members in support of service delivery. This will involve working closely on environments for their assigned client and ticket queues to ensure established Service Level Agreements are maintained/exceeded. The IT Service Desk Analyst will be assigned learning internally and in clients' LMS as needed to support Provalus and their clients. IT Service Desk Analysts will also, in time, assist in training Junior IT Service Desk Analysts when assigned by the Team Lead. All Provalus employees are to ensure that tasks performed adhere to the firm’s SOC 2 Type 2 compliance requirements. This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Provalus is constantly improving. Each member of our team must understand the importance of handling client data.
Key Responsibilities:
- Back office retail experience
- Worked with Point of Sales (POS) systems
- IT experience is a plus
- Shift: Team Operational hours are between 7:00 AM - 7:00 PM CST and Monday- Saturday
Qualifications:
- Must have been on current assignment for a minimum of 6 months or be close to
- Must currently be in good standing (Not on PIP or any type of Warning)
Recruiter: Taylor Masters | taylormasters@provalus.com
Applications will be accepted through July 17th
