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Unmasking Deception: Optimizing Fraud Operations and Prevention

April 15, 2025
As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.

74% Reduction in Backlog of Security Incidents After Manufacturing Giant Engages with Provalus

March 5, 2025
Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.
Leading Solar Energy Provider Dramatically Improves First-Call Resolution and Cases Created through

Leading Solar Energy Provider Dramatically Improves First-Call Resolution and Cases Created through Provalus Partnership

July 5, 2024
A leading solar energy company recognized that delivering exceptional customer experience was key to the success of their technical support desk, which handled service and technical issues via chat, calls, and email.

125,000 Cases Backlogged as State Government Agency Struggled to Find Skilled Labor to Support Unemployment Benefit Claims

May 27, 2024
A state government agency grappled with the challenge of catching up on backlogged cases and running a more efficient claims operation.

Robotic Process Automation (RPA) Command Center Allows AI Capabilities to Mature

February 9, 2024
A Fortune 25 Telecommunications company rapidly deployed RPA technology (a combination of UiPath and Automation Anywhere (AA)) resulting in one full-time employee (FTE) operating and maintaining over 200 mission-critical BOTS. The client experienced delayed migration from AA to UiPath, insufficient tracking of work, and non-existent documented processes.

Customized Training Supports Legacy Technology

January 24, 2024
A Southeastern telecommunications company was managing a highly transitional workforce with a team tenure averaging 30+ years.

Transforming Network Operations Center (NOC) Support from Reactive to Proactive

December 13, 2023
An American government services company faced several challenges in operating a quality network operations center (NOC).

Slashing Resolution Times and Costs in Half by Implementing a Unified Global Support Structure

November 2, 2023
A Fortune 500 global network broadcast corporation consisting of more than 10 different business entities encountered a surplus of challenges including an outdated help desk model supporting their end-users and unnecessarily lengthened timelines for problem resolution.

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Founded in 2017, Provalus is a 100% U.S.-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver a remarkable experience for their technology clients and end-users alike. Join the mission to provide outsourcing value from the U.S.

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