CRM STRATEGY &

ENABLEMENT

• CRM platform strategy, selection, and roadmap
• Implementation and configuration (Salesforce, Dynamics 365)
• User adoption, training, and change management

DIGITAL WORKPLACE

SOLUTIONS

• Modern workplace platform design and rollout
• Microsoft 365, Teams, and collaboration enablement
• Digital employee experience optimization

ENTERPRISE PLATFORM

SUPPORT

• Platform Administration & User Support
• Workflow, Release, and Access Management
• Integration, Data, and Reporting Support

ERP IMPLEMENTATION &

OPTIMIZATION

• End-to-end ERP implementation (SAP, Workday, Oracle, NetSuite)
• System optimization, upgrade, and continuous improvement
• Data migration, integration, and go-live support

LICENSE & VENDOR

MANAGEMENT

• Software license optimization and compliance management
• Vendor contract lifecycle and relationship management
• Cost benchmarking and renewal negotiation support

PLATFORM GOVERNANCE &

SUPPORT

• Change management, release coordination, and advisory
• Continuous improvement and platform health monitoring

PLATFORM INTEGRATION &

ARCHITECTURE

• Enterprise integration design and API strategy
• Cross-platform data architecture and middleware
• Integration testing, monitoring, and maintenance

PROJECT & PORTFOLIO

MANAGEMENT

• PMO advisory and portfolio governance
• Program and project management delivery
• Agile transformation and delivery framework enablement

Secure Centers of Excellence

Revitalizing downtown communities that are historically underutilized business zones

Operating 24/7/365

• BCP-tested and SOC-2-compliant facilities
• Located near military installations
  

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Provalus, an Optomi, LLC company, is a ServiceNow Consulting and Implementation Program Specialist Partner. The ServiceNow Partner Program recognizes and rewards partners for their diverse expertise and experience, driving opportunities, reaching new markets, and helping joint customers transform their businesses across the enterprise. Consulting and Implementation partners provide strategic guidance and expertise to help customers deploy, adopt, and scale ServiceNow solutions.

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