PenFed IAM Analyst

PenFed IAM Analyst

Location: Jasper, TX

Position Overview:

The Service Desk Analyst position focuses on the completion of tasks to support client projects and is assigned to Client teams through all phases, either individually or with a Senior Service Desk Analyst. The Service Desk Analyst will work with team members to support Service Delivery. This will involve working closely on environments for the assigned client and ticket queue(s) to ensure established Service Level Agreements are exceeded. The Service Desk Analyst will be assigned to learn and become certified in the tasks necessary to support Provalus and its clients. All Provalus employees are to ensure that the tasks performed adhere to the firm’s SOC 2 Type 2 compliance requirements. This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Provalus is constantly improving. Each member of our team must understand the importance of handling client data.

Key responsibilities:

• Perform certified tasks assigned by the Shift Lead and/or Team Lead.
• Provide Tier 1-2 level triage and ticket maintenance for the IT support environment.
• Provide effective oral and written communication to the client and the client's end users, leveraging approved documentation.
• Acquire and maintain certifications as assigned by the Delivery Manager or in the Career Progression & Education Plan.
• Continue career progression to meet the requirements of Senior Service Desk Analyst.
• Perform other duties as assigned.
  

Qualifications:

Must be employed with Provalus for at least 6 months

Applications will be accepted through March 18th