TX Capital Team Lead

TX Capital Team Lead

Location: Jasper, TX

Position Overview:

Hours of operation: Monday - Friday, 7:00 AM - 6:00 PM

As the Team Leader, you will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support Consultants, ensuring that the team provides a first-class (predominantly SLA driven) service to Client users when dealing with and resolving a variety of managed service enquiries. This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer queries as well as undertake the day-to-day management aspects that the position requires. The ideal candidate will be able to implement effective teamwork by consolidating input from members and will support analysts (technically and operationally) in achieving continuous process improvement by encouraging constructive feedback for procedural, operational, and system development.

Key Responsibilities:

• Proven experience in a combined customer service handling / technical support role.
• Experience within an ISP environment an advantage.
• Background in creating/updating Knowledge Base.
• Experience in OKTA, Active Directory, and Azure AD is desired.
• Relative academic background or work experience, with a degree or equivalent qualification in Information Technology, Business Studies, Computing, or a relevant subject, is preferred.
• Experience in motivating and leading others as well as deputizing in the team leader’s absence.
• Previous team leading experience in a similar role is preferred.
• Experience in providing structured feedback and coaching others.
• High standard of communication, both written and verbal.
• Capable of managing own workload with minimal supervision to tight deadlines.
• Able to prioritize and distribute team workload effectively.
• High performer who is recognized as a role model in their current role.
• Able to deal with challenging customers and staffing issues in a professional and supportive manner.
• Willingness to offer ideas and solutions to develop process and procedure updates.
• Able to work as part of an on-call rotation.
  

Qualifications:

• Length of employment: must have been employed by Provalus for 6 months
• No PIP in the last 6 months
• No LOA in the last 6 months

Applications will be accepted through April 24th