Client Experience Navigator

Client Experience Navigator

Location: North Wilkesboro, NC

Position Overview:

Provalus is seeking dedicated and detail-oriented Client Experience Navigators to support veterans throughout the Disability Benefits Questionnaire (DBQ) process. This role plays a critical part in guiding veterans through medical evidence collection and assisting in the coordination of medical evaluations to document service-connected conditions for VA disability claims. The ideal candidate is highly organized, communicative, and passionate about delivering exceptional service while working in a structured, fast-paced environment.

Key Responsibilities:

• Serve as the primary point of contact for assigned veterans, providing consistent guidance and support throughout the DBQ process.
• Manage inbound and outbound communication via phone calls, text messages, and emails.
• Build strong rapport and trust with veterans to ensure a positive client experience.
• Assist with the collection of required medical evidence.
• Handle, review, and organize documentation to ensure accuracy and completeness.
• Maintain detailed and up-to-date records for all assigned cases.
• Effectively manage multiple cases while meeting deadlines and quality standards.
  

Qualifications:

• Strong communication skills (verbal and written)
• High attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Experience in customer service
• Professional, reliable, and team-oriented mindset

Applications will be accepted through April 10th