Provalus is actively hiring entry-level and experienced Technical support Analysts to start supporting data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.

All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today!

Responsibilities include:

• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Role Requirements include:

• Ability to work onsite at the Provalus Henderson, TX office.  No  remote positions available at this time.
• Excellent communication skills, including verbal and written communication.
• Ability to work with others in a team environment
• Good computer and multi-tasking skills.
• Competency in related computer applications.
• Ability to react effectively and calmly in stressful situations.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift or evening shift

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 2 years (Preferred)

Work Location: In person

Job Type: Full-time