CX Analyst (HS1)

CX Analyst (HS1)

Location: Jasper, TX

Position Overview:

Customer Service Analysts to support data entry, inbound/outbound calls, & customer support/experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.

Key Responsibilities:

  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues, and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up on complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.
  • Other duties as assigned.

Qualifications:

MUST receive approval from the Delivery Leader BEFORE applying

MUST be in good standing with the current client

  • Excellent communication skills, including verbal and written communication.
  • Ability to work with others in a team environment
  • Good computer and multi-tasking skills.
  • Competency in related computer applications.
  • Ability to react effectively and calmly in stressful situations.

Recruiter: Heather Jenkins | heatherjenkins@provalus.com

Applications will be accepted through October 16th

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