DQ Team Lead
DQ Team Lead
Location: Monticello, KY
Position Overview:
As the Team Leader, you will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support Consultants, ensuring that the team provides a first-class (predominantly SLA-driven) service to client users when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer queries as well as undertake the day-to-day management aspects that the position requires. The ideal candidate will be able to implement effective teamwork by consolidating input from members and will support analysts (technically and operationally) in achieving continuous process improvement by encouraging constructive feedback for procedural, operational, and system development.
Key Responsibilities:
- Execute daily operations and administration of assigned client team (to include creating and managing schedules).
- Perform training/mentoring duties to ensure all staff are proficient in assigned duties.
- Provide effective oral and written communication to clients, leveraging approved documentation.
- Acquire and maintain data as it relates to the agreed-upon service level agreements (SLAs) and/or Key Performance Indicators (KPIs) and report results to Provalus delivery leadership and the client.
- Continue career progression to meet the requirements of the Delivery Manager.
- Perform other duties as assigned.
Qualifications:
- Must receive approval from your delivery leader before applying
- Must be in good standing with the client
- No PIP, no written warnings
Recruiter: Heather Jenkins | heatherjenkins@provalus.com
Applications will be accepted through September 17th
