Open Internal Positions

[PF] IAM Analyst

Location: Jasper, TX

Position Overview:

The Tier 1 Identity and Access Management (IAM) Analyst is responsible for handling identity and access-related support requests, troubleshooting account access issues, and assisting with account provisioning and de-provisioning tasks. This entry-level role plays an essential part in ensuring secure and compliant access to IT systems, applications, and data, contributing to the organization's security posture by following established IAM procedures.

Applications will be accepted through August 10th

[FSV] Retention Specialist Team Lead

Location: Jasper, TX

Position Overview:

The Retention Specialist Team Lead is responsible for leading a team of Retention Specialists while serving as a senior escalation point for client retention and customer experience matters. This role combines people leadership, performance management, and client relationship expertise to reduce churn, improve customer satisfaction, and drive long-term client success. The Team Lead partners with internal departments and client stakeholders to ensure retention goals, service levels, and operational objectives are achieved.

Applications will be accepted through August 13th

[TFC] Service Desk Analyst

Location: Jasper, TX

Position Overview:

The Service Desk Analyst serves as the first point of contact for IT support, providing exceptional customer service and technical assistance to employees, terminals, and corporate users. This role is responsible for resolving technology issues, fulfilling service requests, documenting incidents, and ensuring timely escalation of complex problems. The Service Desk Analyst plays a critical role in maintaining business continuity by minimizing disruptions and delivering high-quality support in accordance with established service levels and compliance requirements.

Applications will be accepted through August 14th

[BSP] Buried Service Wire - Service Desk Analyst

Location: Jasper, TX

Position Overview:

Responsible for overseeing all work performed by BSW vendors, ensuring timely completion, accurate work status, and adherence to company standards.

Applications will be accepted through August 14th

[BSP] Buried Service Wire - Service Desk Analyst

Location: Henderson, TX

Position Overview:

Responsible for overseeing all work performed by BSW vendors, ensuring timely completion, accurate work status, and adherence to company standards.

Applications will be accepted through August 14th

[BSP] Service Desk Analyst - Invoice Audit

Location: Jasper, TX

Position Overview:

The Service Desk Analyst position focuses on the completion of tasks to support client projects and is assigned to Client teams through all phases, either individually or with a Senior Service Desk Analyst. The Service Desk Analyst will work with team members to support Service Delivery. This will involve working closely on environments for the assigned Client and ticket queue(s) to ensure established Service Level Agreements are exceeded. The Service Desk Analyst will be assigned to learn and become certified in the tasks necessary to support Provalus and their Clients. All Provalus employees are to ensure tasks performed adhere to the firm’s SOC 2 Type 2 compliance requirements. This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Provalus is constantly improving. Each member of our team must understand the importance of handling Client data.

Applications will be accepted through August 19th

QA Analyst - Tech Support

Location: Monticello, KY

Position Overview:

Provalus is seeking a QA Analyst to support our Tier I Technical Support and Repair team by monitoring customer interactions, evaluating service quality, and identifying opportunities for continuous improvement. In this role, you will review calls and support activities to ensure customer interactions meet quality standards, compliance requirements, and client expectations. The QA Analyst plays a key role in driving service excellence, supporting employee development, and improving the overall customer experience.

The ideal candidate is detail-oriented, analytical, and passionate about helping others succeed. This role requires strong communication skills, sound judgment, and the ability to provide constructive feedback that supports both individual and team performance.

Applications will be accepted through August 28th

SD Analyst - Team Lead

Location: Monticello, KY

Position Overview:

Job Type Full-time

Work Location: In-person

Provalus is seeking an SD Analyst Team Lead to oversee the daily operations of a team of Service Desk Analysts providing Tier I technical support. This role is responsible for coaching, developing, and supporting team members while ensuring exceptional customer service, efficient incident resolution, and achievement of operational performance goals.

The ideal candidate is a hands-on leader with strong technical aptitude, excellent communication skills, and a passion for developing others. The SD Analyst Team Lead serves as a subject matter expert, escalation resource, and mentor while fostering a culture of accountability, continuous learning, and customer-focused service.

Applications will be accepted through August 28th