Brightspeed Buried Service Wire - Service Desk Analyst

Location: Henderson, TX

Position Overview:

Responsible for overseeing all work performed by BSW vendors, ensuring timely completion, accurate work status, and adherence to company standards.

Key Responsibilities:

Assign, monitor, and manage BSW vendor workloads
Review and validate job status updates, ensuring accuracy and timely follow-ups
Investigate delays, missed commitments, and service-impacting issues
Support dispatch with administrative tasks and field readiness verification
Maintain spreadsheets, trackers, and reporting dashboards
Communicate regularly with vendors, dispatch, field technicians, and engineering

Qualifications:

You MUST receive approval from your Delivery Leader before applying

Solid understanding of computer hardware, software, and networking.
Excellent verbal and written communication skills and attention to detail.
Experience with ticketing systems (ITIL) and knowledgebase management.
Ability and willingness to work individually and in a collaborative team environment.
Strong troubleshooting skills and ability to resolve complex technical issues.
Ability to follow processes, procedures, and work instructions to ensure consistent client experience.

Applications will be accepted through August 14th