Revenue Operations Manager

Revenue Operations Manager

Location: Tahlequah, OK

Position Overview:

The Operations Manager is responsible for leading client-facing revenue generation programs within a contact center environment. This role oversees resources to ensure client performance goals, revenue targets, and operational KPIs are achieved.

The Operations Manager is accountable for driving sales performance, client satisfaction, employee development, and overall operational excellence. This position requires strong leadership, analytical skills, and the ability to build high-performing teams in a fast-paced, performance-driven environment.

Key responsibilities:

• Lead, develop, and manage Sales Representatives, Team Leads, Trainers, and Quality Assurance personnel to achieve and exceed monthly and quarterly sales targets
• Drive achievement of client sales goals, revenue targets, and operational KPIs
• Monitor program performance metrics including revenue, conversion rates, productivity, quality, and customer satisfaction
• Conduct regular business reviews with internal leadership and client stakeholders
• Analyze performance trends and implement action plans to improve results
• Ensure effective coaching, development, and performance management practices across all teams
• Identify performance gaps and implement improvement initiatives
• Foster a high-performance, customer-focused culture centered on accountability and continuous improvement
• Drive employee engagement, retention, and career development
• Support workforce planning, staffing, and employee retention efforts
• Ensure accurate reporting and effective utilization of CRM and operational tools
• Manage escalated client, customer, and employee issues as needed
• Maintain compliance with company policies, client requirements, and operational procedures
  

Qualifications:

You MUST receive approval to apply from your delivery leader

• 5+ years of contact center, sales, or operations leadership experience
• 2+ years of experience managing leaders or multiple teams
• Demonstrated ability to achieve revenue, sales, and operational performance goals
• Strong leadership, coaching, and team development skills
• Excellent communication, analytical, and problem-solving abilities
• Experience working directly with clients and managing stakeholder relationships
• Proficiency with CRM systems, reporting tools, and Microsoft Office applications
  

Applications will be accepted through July 17th