IT Site Administrator

IT Site Admin

Location: Whiteville, NC

Position Overview:

This position oversees all IT support for the Whiteville, NC office and help desk support for OPS, Optomi, and Provalus employees nationwide. It is also responsible for monitoring the help desk queue, resolving support issues for the field, troubleshooting, onboarding new hires, setting up IT desktops for new clients, and more.

Key Responsibilities:

  • IT support for the Whiteville, NC Office
  • Help desk support for all OPS / Optomi / Provalus employees nationally
  • Monitoring of the help desk queue and working to resolve support issues for the field
  • Able to troubleshoot and support Windows or Apple desktop issues.
  • IT and Facilities asset management for Texas offices
  • New hire IT onboarding
  • New client IT desktop setups
  • Local security management (badge access and security camera)
  • Being a critical support role, timely responses are required
  • Able to manage tasks and deadlines in a fast-paced environment
  • Able to learn new technology platforms and tools

Qualifications:

MUST receive approval from your delivery leader prior to applying

CANNOT be on a PIP

  • Ability to deliver outstanding technical service for both internal and external staff in-person or over the telephone.
  • Reliable transportation to cover the different sites in Texas
  • Experience working with Microsoft products and heavy familiarity working with Outlook and Office 365 is a must
  • Help desk ticketing system experience is a MUST
  • Ability to move IT equipment and heavy objects

Recruiter: Jared Tabor | jaredtabor@provalus.com

Applications will be accepted through October 2nd

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