Provalus is actively hiring entry-level and experienced Customer Service Analysts to support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries. 

All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today! 

Responsibilities include: 

• Research required information using available resources. 

• Handling and resolving customer complaints regarding product sales to customer service problems. 

• Providing customers with the organization’s service and product information. 

• Processing forms, orders, and applications requested by the customers. 

• Identifying, escalating priority issues and reporting to the high-level management. 

• Routing inbound calls to the appropriate resources. 

• Following up complicated customer calls where required. 

• Completing call notes and call reports as necessary and updating them in the CRM. 

• Obtaining and evaluating all relevant data to handle complaints and inquiries. 

• Recording details of comments, inquiries, complaints, and actions taken. 

• Managing administration, communicating and coordinating with internal departments. 

• Other duties as assigned. 

Role Requirements include: 

• Ability to work onsite at the Provalus Tahlequah OK office.?No?remote positions are available at this time. 

• Excellent communication skills, including verbal and written communication. 

• Ability to work with others in a team environment 

• Good computer and multi-tasking skills. 

• Competency in related computer applications. 

• Ability to react effectively and calmly in stressful situations. 

Job Type: Full-time 

Work Location: In person