Position Overview
Provalus is seeking dedicated and detail-oriented Client
Experience
Navigator
s to support veterans throughout the Disability Benefits Questionnaire (DBQ) process. This role plays a critical part in guiding veterans through medical evidence collection and assisting in coordination of medical evaluations to document service-connected conditions for VA disability claims. The ideal candidate is highly organized, communicative, and passionate about delivering exceptional service while working in a structured, fast-paced environment.
Key Responsibilities
• Serve as the primary point of contact for assigned veterans, providing consistent guidance and support throughout the DBQ process.
• Manage inbound and outbound communication via phone calls, text messages, and emails.
• Build strong rapport and trust with veterans to ensure a positive client
experience.
• Assist with the collection of required medical evidence.
• Handle, review, and organize documentation to ensure accuracy and completeness.
• Maintain detailed and up-to-date records for all assigned cases.
• Effectively manage multiple cases while meeting deadlines and quality standards.
Qualifications
• Strong communication skills (verbal and written)
• High attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Experience
in customer service
• Professional, reliable, and team-oriented mindset
Customer Service Analyst - Monticello, KY
Customer Service Analyst - Monticello, KY
Type:
Experienced Hire
Location:
Monticello, KY
Date Published:
23-Apr-2026
Job ID:
42764
