Job description: 

Provalus is actively hiring an entry level Customer Service Analyst to start on-site at our Brewton location. Start working right away with on-the-job training provided and accelerated career advancement opportunities. 

All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today! 

Key Responsibilities 

• Research required information using available internal and external resources. 

• Handle and resolve customer complaints related to account issues. 

• Research public record databases to: 

• Identify, analyze, and verify information related to investigations. 

• Conduct validation reviews and resolve discrepancies. 

• Identify and escalate priority issues to higher-level management. 

• Complete call notes and reports, updating customer records in the CRM system. 

• Record details of inquiries, complaints, and customer interactions. 

• Collect evidence and documentation using available tools and systems. 

• Perform additional duties as assigned. 

Role Requirements 

• Must be able to work?onsite?at the Brewton office (remote work is not available). 

• Excellent communication skills (both verbal and written). 

• Ability to collaborate in a team-oriented environment. 

• Strong computer literacy and multi-tasking capabilities. 

• Proficiency in CRM systems and related software applications. 

• Ability to remain calm and effective in high-pressure situations. 

Job Type: Full-time 

Work Location: In person