Provalus is hiring Support Analysts to join our growing team. In this role, you will support customer service, claims processing, data entry, and inbound/outbound communication activities. No prior experience is required— paid on-the-job training is provided, along with opportunities for professional growth and career advancement.
As a Claims Support Analyst, you will assist customers, accurately document information, and ensure a positive customer experience through professional and timely support.
Position Details
- Full-time employment
- Set schedules
- In-person work environment
- Paid training and professional development
- Career growth and advancement opportunities
- Research and retrieve information using available systems and resources.
- Provide professional and courteous customer support via phone and other communication channels.
- Respond to customer inquiries and resolve issues in a timely manner.
- Handle and document customer concerns, complaints, and service requests.
- Process forms, applications, orders, and related documentation.
- Identify and escalate priority issues when necessary.
- Route calls and inquiries to the appropriate departments or resources.
- Follow up on complex customer situations to ensure resolution.
- Accurately maintain customer records and update information in CRM systems.
- Gather and evaluate relevant information to investigate and resolve inquiries.
- Record details of customer interactions, actions taken, and outcomes.
- Collaborate with internal teams to support customer needs and business operations.
- Perform other duties as assigned.
Qualifications
- Strong verbal and written communication skills.
- Ability to work effectively in a team environment.
- Basic computer proficiency and multitasking skills.
- Experience navigating multiple applications and systems simultaneously.
- Strong attention to detail and organizational skills.
Work Location: In Person
Start your career with Provalus today and gain valuable experience with a company committed to developing talent and creating opportunities for long-term success.
