Job Title: Software Trainer (Hybrid) 

Location: Provalus - North Wilkesboro, NC (50% Travel Required) 

Job Type: Full-time 

About the Role: 

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations. 

Key Responsibilities: 

• Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.) 

• Customize training plans based on practice needs, user roles, and software configuration 

• Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A 

• Maintain a deep understanding of product functionality, updates, and best practices 

• Assist with the development and updates to training materials, including manuals, video guides, and reference sheets 

• Troubleshoot common user errors and guide users to solutions during sessions 

• Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction 

• Gather and relay customer feedback to help shape product enhancements and training improvements 

Qualifications: 

• 3+ years of experience in dental practice operations, dental software training, or SaaS onboarding 

• Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred) 

• Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.) 

• Ability and willingness to travel up to 50% 

• Experience delivering software training 

• High attention to detail and customer-centric mindset 

• Tech-savvy with the ability to quickly learn new tools and features 

Additional Qualifications: 

• Experience working with remote or hybrid teams 

• Instructional design or adult learning content development 

• Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)