Job Title: Software Trainer (In-Office) 

Location: Provalus - North Wilkesboro, NC 

Job Type: Full-time 

About the Role: 

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality remote training sessions to dental practices using the proprietary software from our location in North Wilkesboro, NC. In this role, you will educate new and existing customers on how to use the platform effectively, ensuring they are confident and equipped to streamline their practice operations.  

Key Responsibilities: 

• Deliver live virtual training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.) 

• Customize training plans based on practice needs, user roles, and software configuration 

• Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A 

• Maintain a deep understanding of product functionality, updates, and best practices 

• Assist with the development and updates to training materials, including manuals, video guides, and reference sheets 

• Troubleshoot common user errors and guide users to solutions during sessions 

• Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction 

• Gather and relay customer feedback to help shape product enhancements and training improvements 

Qualifications: 

• 3+ years of experience in dental practice operations, dental software training, or SaaS onboarding 

• Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred) 

• Strong virtual presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.) 

• Excellent verbal and written communication skills 

• Experience delivering software training (remote) 

• High attention to detail and customer-centric mindset 

• Tech-savvy with the ability to quickly learn new tools and features 

Additional Qualifications: 

• Experience working with remote or hybrid teams 

• Instructional design or adult learning content development 

• Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)