Provalus is actively hiring entry-level Dispatch Coordinators / Call Center Agents to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. No prior dispatch or telecom experience is required — full paid training is provided on dispatch systems, scheduling tools, and company processes. This is a great opportunity to start a career in the telecommunications industry, with accelerated career advancement opportunities for those who perform well. 

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Start your career today!  

WHY WORK FOR PROVALUS 

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities. 

Key Reasons to Join Provalus 

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion. 

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services. 

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.  

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community. 

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.  

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership. 

Who Thrives at Provalus 

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical  

THE JOB 

Provalus is actively hiring entry-level Dispatch Coordinators / Call Center Agents to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. No prior dispatch or telecom experience is required — full paid training is provided on dispatch systems, scheduling tools, and company processes. This is a great opportunity to start a career in the telecommunications industry, with accelerated career advancement opportunities for those who perform well. 

Responsibilities include: 

• Learn and apply dispatch procedures, scheduling systems, and company processes through structured, on-the-job training. 

• Answer inbound calls from customers and field technicians regarding service appointments, installations, and repairs. 

• Schedule, confirm, and adjust field technician appointments based on customer availability, technician capacity, and service area coverage. 

• Communicate with field technicians throughout the day to track job status, provide updates, and relay customer information. 

• Monitor technician schedules and routes, identifying and helping resolve scheduling conflicts, delays, or gaps in coverage. 

• Notify customers of appointment windows, technician arrival updates, delays, or rescheduling needs. 

• Research required information using available resources, CRM, and dispatch/scheduling tools to resolve customer and technician inquiries. 

• Identify and escalate priority issues (e.g., missed appointments, service outages, urgent repairs) to senior team members or management as needed. 

• Route inbound calls to the appropriate internal resources when a request falls outside dispatch (e.g., billing, technical support, sales). 

• Complete accurate call notes and dispatch records, updating information in the CRM and dispatch systems in real time. 

• Record details of customer and technician interactions, including comments, inquiries, complaints, and actions taken. 

• Communicate and coordinate with internal departments (e.g., field operations, technical support, customer service) to ensure smooth service delivery. 

• Ask questions and seek guidance from trainers, mentors, and team leads as you build your skills. 

• Other duties as assigned. 

Role Requirements include: 

• Must have HS Diploma or GED. 

• No prior dispatch, telecom, or call center experience required — comprehensive training provided. 

• Willingness to learn dispatch software, scheduling systems, and telecom service/product basics. 

• Ability to work onsite at the Provalus office. No remote positions are available at this time. 

• Excellent communication skills, including verbal and written communication. 

• Ability to work well with others in a team environment. 

• Good computer skills and comfort learning new software/systems; ability to multi-task and manage multiple schedules or calls at once. 

• Strong organizational skills and attention to detail, given the importance of accurate scheduling and routing. 

• Ability to stay calm, professional, and patient in stressful or fast-paced situations, including when coordinating time-sensitive appointments. 

• Coachable and open to feedback, with a strong desire to grow within the telecommunications field. 

• Flexibility to work varying shifts, as dispatch coverage may extend beyond standard business hours depending on business needs. 

What We Offer: 

• Paid, structured on-the-job training — no experience necessary to get started. 

• Clear path for career growth and advancement into more senior or leadership roles. 

• Supportive team environment with ongoing coaching and mentorship. 

Job Type: Full-time Work Location: In person