Provalus is actively hiring experienced Dispatch Coordinators / Call Center Agents (1+ years of experience) to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. Bring your hands-on dispatch, scheduling, or call center background and hit the ground running, with additional on-the-job training and accelerated career advancement opportunities available. 

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Start your career today!  

WHY WORK FOR PROVALUS 

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities. 

Key Reasons to Join Provalus 

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion. 

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services. 

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.  

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community. 

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.  

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership. 

Who Thrives at Provalus 

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical  

THE JOB 

Provalus is actively hiring experienced Dispatch Coordinators / Call Center Agents (1+ years of experience) to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. Bring your hands-on dispatch, scheduling, or call center background and hit the ground running, with additional on-the-job training and accelerated career advancement opportunities available. 

THE JOB 

Responsibilities include: 

• Answer inbound calls from customers and field technicians regarding service appointments, installations, and repairs. 

• Schedule, confirm, and adjust field technician appointments based on customer availability, technician capacity, and service area coverage, often independently and with minimal oversight. 

• Communicate with field technicians throughout the day to track job status, provide updates, and relay customer information. 

• Monitor technician schedules and routes, proactively identifying and resolving scheduling conflicts, delays, or gaps in coverage. 

• Notify customers of appointment windows, technician arrival updates, delays, or rescheduling needs. 

• Research required information using available resources, CRM, and dispatch/scheduling tools to resolve more complex customer and technician inquiries. 

• Identify and escalate priority issues (e.g., missed appointments, service outages, urgent repairs) to senior team members or management as needed. 

• Route inbound calls to the appropriate internal resources when a request falls outside dispatch (e.g., billing, technical support, sales). 

• Follow up on complicated or unresolved dispatch issues where required. 

• Complete accurate call notes and dispatch records, updating information in the CRM and dispatch systems in real time. 

• Record details of customer and technician interactions, including comments, inquiries, complaints, and actions taken. 

• Manage administration, communicate and coordinate with internal departments (e.g., field operations, technical support, customer service). 

• Mentor or assist newer team members with dispatch process questions, as needed. 

• Identify opportunities to improve dispatch processes or the customer/technician experience based on frontline insight. 

• Other duties as assigned. 

Role Requirements include: 

• Must have an HS Diploma or GED. 

• 1–3 years of experience in dispatch, scheduling, call center, or customer support role; telecom or field services experience a plus. 

• Working knowledge of dispatch/scheduling software and CRM systems (prior hands-on experience preferred). 

• Ability to work onsite at the Provalus office. No remote positions are available currently. 

• Excellent communication skills, including verbal and written communication. 

• Demonstrated experience handling escalated or time-sensitive scheduling issues professionally. 

• Ability to work independently as well as within a team environment. 

• Strong organizational and multi-tasking skills, with the ability to manage multiple schedules or calls at once. 

• Ability to react effectively and calmly in stressful or fast-paced situations. 

• Flexibility to work varying shifts, as dispatch coverage may extend beyond standard business hours depending on business needs. 

Job Type: Full-time Work Location: In person