Provalus is actively hiring entry-level Service Analysts to support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.  

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Start your career today!  

WHY WORK FOR PROVALUS 

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities. 

Key Reasons to Join Provalus 

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion. 

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services. 

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.  

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community. 

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.  

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership. 

Who Thrives at Provalus 

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical  

THE JOB 

The Inside Sales Representative drives revenue by selling telecommunications products and services, with wireless (mobile) as the primary sales focus, supported by high-speed internet and video/entertainment solutions. This role combines consultative selling with strong closing skills to maximize customer value through bundled solutions, in a high-volume, quota-driven sales environment. 

• Sell wireless products and services, including new line activations, upgrades, and plan changes, as the primary focus of the role. 

• Promote and sell bundled solutions, including internet and entertainment services, to maximize customer value. 

• Meet or exceed monthly and quarterly sales targets, with performance measured on units, upgrades, and revenue achievement. 

• Handle inbound sales inquiries and conduct outbound follow-up outreach to convert leads into sales. 

• Identify customer needs through consultative selling and recommend the right mix of products and services. 

• Clearly and effectively present pricing, promotions, and product features to customers. 

• Upsell and cross-sell additional services, including accessories, protection plans, and multi-line accounts. 

• Overcome customer objections and close sales efficiently, using strong negotiation and closing techniques. 

• Maintain accurate, up-to-date records of customer interactions and sales activity in CRM systems. 

• Stay current on product offerings, pricing updates, promotions, and competitive positioning to sell effectively and confidently. 

• Qualifications 

Preferred: 

• 1–3 years of sales experience, ideally selling bundled or telecommunications products/services. 

• Demonstrated success meeting or exceeding sales quotas in a metrics-driven environment. 

• Strong verbal communication, interpersonal, and consultative selling skills. 

• Comfortable working in a fast-paced, performance-driven, high-volume environment. 

• Basic computer proficiency, including the ability to navigate CRM systems. 

• Resilience and adaptability when handling objections and a high volume of customer interactions. 

• Compensation Base salary plus uncapped commission. Incentives are directly tied to performance, including unit sales, upgrades, and revenue generation — total earnings scale with individual results. 

• Work Environment This is an inside sales role, based on-site, involving extended periods of sitting, frequent computer use, and a high volume of customer interactions (phone-based and/or in-person, depending on location). 

• Performance Expectations 

• Consistent achievement of monthly and quarterly sales quotas. 

• Strong, sustained performance against wireless sales metrics specifically. 

• High lead-to-sale conversion rates. 

• High standards of customer satisfaction and professionalism in every interaction. 

• Must have HS Diploma or GED 

• Ability to work onsite at the Provalus office. No remote positions are available at this time. 

• Excellent communication skills, including verbal and written communication. 

• Ability to work with others in a team environment 

• Ability to react effectively and calmly in stressful situations. 

Job Type: Full-time Work Location: In person