Provalus is actively hiring entry-level Service Analysts to support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.  

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Start your career today!  

WHY WORK FOR PROVALUS 

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities. 

Key Reasons to Join Provalus 

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion. 

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services. 

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.  

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community. 

5. Supportive, Team-Oriented Environment The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.  

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership. 

Who Thrives at Provalus 

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical  

THE JOB 

Inside Sales Team Lead 

Position Summary the Inside Sales Team Lead drives team revenue performance by leading, coaching, and developing a team of Inside Sales Representatives selling telecommunications products and services, with wireless (mobile) as the primary sales focus, supported by high-speed internet and video/entertainment solutions. This role combines hands-on sales leadership with individual selling skills, ensuring the team meets aggressive quota targets through consultative selling, effective bundling, and strong closing technique — all within a high-volume, performance-driven environment. 

Responsibilities 

• Lead, coach, and develop a team of Inside Sales Representatives, driving individual and team performance against wireless sales, bundling, and revenue targets. 

• Monitor team performance against key sales metrics (units, upgrades, revenue, conversion rate) and provide regular coaching, feedback, and performance reviews. 

• Support the team in closing complex or high-value sales, stepping in on escalated customer interactions or objections as needed. 

• Promote and reinforce best practices for consultative selling, bundling internet and entertainment services, and maximizing customer value. 

• Conduct side-by-side coaching, call/interaction monitoring, and quality reviews to identify coaching opportunities and skill gaps. 

• Onboard and train new Inside Sales Representatives, including product knowledge, sales techniques, and CRM/systems training. 

• Analyze team sales data and CRM records to identify trends, coaching opportunities, and areas for process improvement. 

• Ensure the team stays current on product offerings, pricing updates, promotions, and competitive positioning. 

• Support scheduling, workload distribution, and day-to-day floor management to ensure adequate coverage for inbound/outbound sales volume. 

• Partner with sales management to set team targets, incentive structures, and performance improvement plans. 

• Maintain accurate records of team performance, coaching sessions, and disciplinary documentation as needed. 

• Foster a competitive, high-energy, and collaborative team sales culture. 

Required: 

• 3+ years of sales experience, ideally selling bundled or telecommunications products/services, with a demonstrated track record of meeting or exceeding quota. 

• Prior experience directly leading, supervising, or coaching a sales team (e.g., Team Lead, Sales Supervisor, or similar role) — candidates without prior people-management or sales-coaching experience will not be considered. 

• Demonstrated success coaching others to improve sales performance and hit quota targets. 

• Strong working knowledge of CRM systems and sales reporting/performance dashboards. 

Preferred: 

• Experience managing a team of 5+ sales representatives in a high-volume, quota-driven environment. 

• Proven track record of driving measurable improvement in team sales KPIs (conversion rate, average revenue per sale, upgrade attach rate, etc.). 

• Experience with quality assurance/call monitoring programs and delivering structured coaching feedback. 

• Experience developing or delivering sales training materials for new hires. 

• Strong verbal communication, interpersonal, and consultative selling skills, with the ability to model best-in-class sales behavior for the team. 

• Comfortable working in a fast-paced, performance-driven, high-volume environment. 

• Compensation Base salary plus performance-based incentives tied to team sales results (units, upgrades, revenue, and conversion metrics). Total earnings scale with team performance. 

Work Environment This is an inside sales leadership role, based on-site, involving extended periods of sitting, frequent computer use, and active floor management of a high-volume sales team (phone-based and/or in-person, depending on location). 

Performance Expectations 

• Consistent achievement of team monthly and quarterly sales quotas. 

• Strong, sustained team performance against wireless sales metrics specifically. 

• Measurable improvement in team lead-to-sale conversion rates over time. 

• High standards of customer satisfaction and professionalism are maintained across the team. 

• Demonstrated growth and development of team members' individual sales performance. 

• Must have HS Diploma or GED 

• Ability to work onsite at the Provalus office. No remote positions are available at this time. 

• Excellent communication skills, including verbal and written communication. 

• Ability to work with others in a team environment 

• Ability to react effectively and calmly in stressful situations. 

Job Type: Full-time Work Location: In person