Provalus is seeking an IT Site Administrator to provide onsite IT and facilities support for our Brewton office while supporting employees across the country as part of our national IT team. This role serves as a first point of contact for technical support, assists with onboarding and equipment management, and helps ensure a productive work environment for employees.
K ey Responsibilities
- Provide Tier 1 help desk support for Provalus employees.
- Monitor and respond to support tickets in a timely manner.
- Troubleshoot Windows and Apple desktop issues.
- Support new hire onboarding and workstation setup.
- Assist with new client technology deployments.
- Manage IT and facilities assets for the Brewton office.
- Provide onsite facilities support as needed.
- Maintain accurate inventory and asset records.
- Participate in occasional after-hours work and on-call support.
- High school diploma or equivalent required.
- Technical support, help desk, or customer service experience preferred.
- Possesses a working knowledge of Windows and basic Apple/macOS support.
- Strong troubleshooting, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to learn new technologies and tools.
This position is primarily onsite in Brewton, Alabama. While based locally, the role is part of a national IT support team and includes remote support for employees across multiple locations. Remote work may be approved in advance when business needs allow.
Location: Onsite
Schedule: Full-Time
