Provalus, part of the OPS brand, is changing the landscape in the technology solutions industry with our innovative go-to-market strategies. Passion, drive, innovation, and strong core values are at the heart of our organization. Are you looking for a challenging but rewarding career with a company who puts their employees first? How about a promote within culture and working for one of the fastest growing firms?

Job Duties:

• IT support for the Monticello Kentucky Office
• Help desk support for all OPS / Optomi / Provalus employees nationally
• Monitoring of help desk queue and working to resolve support issues for the field
• Able to troubleshoot and support Windows or Apple desktop issues.
• IT and Facilities asset management for Texas offices
• New hire IT onboarding
• New client IT desktop setups
• Local security management (badge access and security camera)
• Being critical support role, timely responses are required
• Able to manage tasks and deadlines in fast paced environment
• Able to learn new technology platforms and tools

Qualifications:

• 5+ years in a technical support role doing desktop support or experience working on a help desk
• Ability to deliver outstanding technical service for both internal and external staff in-person or over the telephone.
• Reliable transportation to cover the different sites in Texas
• Experience working with Microsoft products and heavy familiarity working with Outlook and Office 365 a must
• Help desk ticketing system experience a MUST
• Ability to move IT equipment and heavy objects

While this position is on-site in the Kentucky office, it is part of a national IT support team and remote support of field workers is part of the job.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Ability to Commute:

• Monticello, KY 42633 (Required)

Work Location: In person