Shifts: 40 hour work week
- Wednesday - Sunday 3pm-12am CST
- Sunday - Thursday 7am-4pm CST
Responsibilities:
• Monitor network performance and system alerts using network monitoring tools. (i.e.
Splunk, SolarWinds, Data Dog, etc.)
• Respond to network and system issues promptly to minimize downtime.
• Troubleshoot and resolve basic network problems, escalating complex issues as needed.
• Maintain accurate records of incidents, problems, and changes using ticketing systems.
(i.e. ServiceNow, Jira, etc.)
• Perform routine system checks and maintenance tasks using detailed policy and procedure documentation.
• Communicate with internal teams and external partners to address network issues.
• Follow established policy and procedures for incident management and escalation.
• Support continuous improvement initiatives by identifying recurring issues and
suggesting solutions.
• Assist in the deployment and configuration of network devices.
• Provide basic support for network-related requests and tasks.
Requirements:
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Intermediate understanding of network fundamentals (e.g., TCP/IP, DNS, DHCP, routing, switching).
• Familiarity with network monitoring tools, remote access and ticketing systems.
• Strong problem-solving, analytical, detail-oriented skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Willingness to work in a 24x7 shift-based environment, including nights and weekends
