Provalus is seeking an Outbound Sales Team Lead (Must have 5+ years of experience, including 2+ years in a leadership or mentorship capacity) to oversee the day-to-day performance and development of a pod of 12–15 Outbound Sales Representatives supporting a payment services client's outbound sales program. You will ensure your team consistently hits call volume, quality, and sales targets, resolves escalated customer and payment-terms issues, and represents the client's products and pricing accurately and persuasively. 

This is a hands-on frontline leadership role: you will coach individual representatives, monitor and calibrate call quality, handle escalated and complex sales or payment-terms conversations, and serve as the operational and cultural anchor for your pod, all while helping shape the scripts, SOPs, and workflows the broader team relies on. 

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Take the next step in your career today! 

WHY WORK FOR PROVALUS 

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities. 

Key Reasons to Join Provalus 

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion. 

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services. 

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE. 

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community. 

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience. 

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership. 

Who Thrives at Provalus 

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical  

THE JOB 

Responsibilities include: 

1. Team Leadership: Directly supervise a pod of 10–15 Outbound Sales Representatives (I and II), managing daily workflow, call assignment, and coverage. 

1. Coaching & Development: Provide regular coaching, feedback, and side-by-side call support to representatives; identify skill gaps and development opportunities, and support career progression from Representative I through II. 

1. Quality Assurance: Conduct call audits and quality reviews to confirm sales conversations are accurate, compliant, and effective; lead calibration sessions to align the team on messaging, pricing presentation, and objection handling. 

1. Escalation Management: Serve as the escalation point for complex sales objections, high-value accounts, and payment-terms disputes between vendor and client that representatives cannot resolve independently. 

1. Performance Management: Monitor pod-level call volume, conversion rate, quota attainment, and quality metrics; take corrective action and recognize strong performance as needed. 

1. Onboarding & Training: Support the onboarding and training of new Representative I hires, ensuring they are set up to succeed against scripts, SOPs, and quality standards. 

1. Process Improvement: Identify recurring objections, competitive pressures, or process breakdowns within the pod; recommend and help implement updates to scripts, SOPs, and knowledge base (KB) content. 

1. Workflow & Scheduling: Manage day-to-day scheduling and workload balancing within the pod in partnership with Workforce Management. 

1. Reporting: Report on pod performance, sales trends, and risks to the Outbound Sales Manager; contribute to broader program reporting and business reviews as needed. 

1. Compliance: Ensure the pod's sales practices and payment-terms discussions consistently meet client policy and applicable regulatory requirements. 

1. Culture Ownership:  Reinforce Provalus's mission and community-first culture within the pod, fostering accountability, growth, and engagement. 

Role Requirements include: 

1. High School Diploma or GED required; bachelor's degree is preferred. 

1. Ability to work onsite at the Provalus office. No remote positions are available currently. 

1. 5+ years of high call volume outbound sales, telesales, or sales support experience, including experience at the Representative II level or equivalent. 

1. 2+ years of experience leading, mentoring, or informally supervising others in an outbound sale or contact center environment (formal people-management experience preferred). 

1. Demonstrated track record of meeting or exceeding team sales quotas and quality targets. 

1. Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are required. 

1. Analytical and general math skills are required, including comfort reviewing pricing, payment terms, and performance metrics. 

1. Experience conducting quality reviews/call audits and coaching others on sales technique and accuracy. 

1. Strong communication and interpersonal skills, with the ability to give direct, constructive feedback. 

1. Proficiency in the use of Microsoft Office product suite, including Excel and Outlook, are essential. 

Preferred Qualifications 

1. Prior formal supervisory or team lead experience in a contact center, BPO, or payment services/financial services sales environment. 

1. Experience with quality calibration processes and CRM/dialer reporting platforms. 

1. Track record of updating or authoring sales scripts, SOPs, or knowledge base content. 

1. Experience supporting a payment processing or merchant services client in an outsourced/BPO delivery model. 

What Provalus Offers 

1. A meaningful first leadership role with a clear path toward Outbound Sales Manager and beyond. 

1. The opportunity to directly shape team performance, process, and culture within a growing program. 

1. A mission-driven employer investing in the long-term growth of its people and community. 

1. Competitive salary, performance-based incentives, and a comprehensive benefits package. 

Job Type: Full-time Work Location: In person