Optomi, in partnership with a global leader for pharmaceutical product sales and business solutions, is seeking a Salesforce Architect to work on a high profile Salesforce platform integration out of their Chesterbrook, PA office!

The Salesforce Architect will be delivering customer service transformation projects that include operational improvement assessment and business process design. We are seeking a Salesforce Professional to work with business process and development teams to design, implement and deploy Salesforce.com Service Cloud and Sales Cloud applications. This person will be responsible for owning and driving business requirements, as well as developing functional designs to create and effectively demonstrate solutions that address customer requirements. The Salesforce Architect should be able to facilitate solution design trade off sessions that evaluate potential design options and balance business value against the cost of development and ongoing maintenance effort. Individuals within the IT leadership role have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan.

This role also oversees the development of enterprise standards and technology initiatives, and the IT governance process. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this role provides technical and business leadership to their organizations as well as to the business. IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions.

These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders.

Job Responsibilities:

• The candidate will be responsible for owning and driving business requirements, as well as developing functional designs to create and effectively demonstrate solutions that address customer requirements.
• Candidates should be able to facilitate solution design trade off sessions that evaluate potential design options and balance business value against the cost of development and ongoing maintenance effort.
• Candidates should understand Contact Centers and/or Field Service and the key operational metrics and performance indicators used to manage a Customer Service environment.
• Candidates should possess knowledge of the relationship between a Customer Service environment and other Business units.
• Candidates should have knowledge of one or more key technology enablers used within a Customer Service environment such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management.

What Your Background Should Look Like (minimum qualifications):

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration or other related fields.
• 5+ of IT and business/industry work experience with knowledge of processes and services and implementing Salesforce enterprise integration architectures
• 5+ years of experience in Salesforce.com with a focus on Service or Sales Cloud and/or Field Service Lightning with a demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
• Experience with declarative development in Salesforce, customizing Standard Objects, creating Custom Objects, customizing object page layouts and profile-based layout assignments
• Fluent in understanding Apex with experience developing custom Apex Classes and Apex Triggers (does not require writing Apex code)
• Fluent in Salesforce Lightning with experience developing Lightning components within Salesforce Lightning Design System or custom Lightning components
• Firm understanding of Salesforce Governor limits, limit monitoring, and best practices for limit informed development.
• Experience developing VisualForce pages, VisualForce components, customer controllers, and understanding of UX/UI design principles
• Experience with Salesforce administration, provisioning users, password resets, developing Profile and Role hierarchies with Object and Field level security; developing Permission Sets experience, creating Custom Report Types, and developing custom Reports and Dashboards.
• Experience in developing application that interacts with Salesforce via SOAP and REST APIs; experience with interacting with external systems via Salesforce callouts
• Experience with Salesforce App Exchange “unmanaged” packages to jumpstart solution delivery on Salesforce Experience with enhancing solutions built-in Classic Salesforce to become fully Lightning enabled.
• Demonstrated ability to deliver business transformation solutions across a Salesforce centric solution ecosystem, formulate and execute business strategies to exceed operational expectations, and deep understanding of Salesforce business strategy and ability to translate strategy into system and technology solutions.

What Your Background Should Look Like (minimum qualifications):

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration or other related field
• 7+ of IT and business/industry work experience with knowledge of processes and services
• Requires experience in managing teams and building relationships with people at a variety of levels
• 5+ years of experience in Salesforce.com with a focus on Service Cloud and/or Field Service Lightning with a demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
• Demonstrated ability to formulate and execute business strategies to exceed operational expectations and further enhance the customer experience.
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Demonstrated “hands on” experience working in large-scale environments and tweaking business processes to support growth and productivity
• Demonstrated ability to lead change, able to take calculated risk and seeks continuous improvement
• Demonstrated ability in building a successful organization and experience delivering results via improved customer satisfaction, lower production costs and high levels of employee engagement
• Ability to communicate effectively both orally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
• Ability to establish solid relationships with vendors in support of initiatives; ability to negotiate and manage outside vendors against deliverables.
• Solid project management skills including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment
• Knowledge of key technology standards around ITIL and service delivery
• Has delivered business transformation solutions across a Salesforce centric solution ecosystem
• Salesforce Service Cloud Salesforce Health Cloud (highly desired)
• Salesforce Wave / Einstein Analytics Salesforce Force.com development (including Apex, Angular 2, SOQL, Workflow, Triggers, Custom Object Data Modeling, Eclipse IDE, Git/Bitbucket
• Experience with Salesforce App Exchange “unmanaged” packages to jumpstart solution delivery on Salesforce Experience with enhancing solutions built in Classic Salesforce to become fully Lightning enabled

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