SD Analyst
SD Analyst
Type:
Experienced Hire
Location:
Brewton, AL
Date Published:
01-May-2026
Job ID:
42920
This position will primarily receive customers’ incidents and requests by phone or
through the ticket system. Providing daily support over the phone, adhering to
agreed SLAs, and keeping the customers informed of actions taken to address
their problem is foundational to the success of the support analyst.
The Support Analyst must provide exceptional customer service; have strong
Operating System understanding and be able to work in a demanding retail
environment.
Collaborating with other support teams in providing technology support is
fundamental.
Key Responsibilities:
Provide first-level technical support for hardware, software, network, and
peripheral issues.
Troubleshoot desktops, laptops, mobile devices, printers, and network
connectivity.
Support user accounts, access, and security following company policies.
Document and track incidents and service requests in the ticketing system.
Install, configure, and maintain end-user software and equipment.
Provide remote support and deliver excellent customer service.
Escalate complex issues to higher-tier IT teams as needed.
