Schedule: Monday to Friday, 8-hour shifts scheduled between 7:00 AM and 7:00 PM.

The Service Desk Analyst is responsible for coordinating and overseeing work performed by vendors to ensure timely completion, accuracy, and compliance with company standards. This role serves as a key liaison between vendors, dispatch, field technicians, and engineering teams to support efficient service delivery and issue resolution.

Key Responsibilities:

• Assign, monitor, and manage vendor workloads.
• Review and validate job status updates, ensuring accuracy and timely follow-up.
• Investigate delays, missed commitments, and service-impacting issues.
• Support dispatch operations with administrative tasks and field readiness verification.
• Maintain spreadsheets, trackers, and operational reporting dashboards.
• Communicate regularly with vendors, dispatch, field technicians, and engineering teams to ensure workflow alignment and issue resolution.

Qualifications:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Experience with spreadsheets, reporting tools, and workload tracking.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Previous service desk, dispatch, operations coordination, or vendor management experience preferred.