Service Desk Analyst - Tahlequah, OK
Service Desk Analyst - Tahlequah, OK
Type:
Experienced Hire
Location:
Tahlequah, OK
Date Published:
27-Feb-2026
Job ID:
41664
Position Overview:
The Service Desk Analyst position focuses on the completion of tasks to support
client projects and is assigned to Client teams through all phases, either individually
or with a Senior Service Desk Analyst. The Service Desk Analyst will work with team
members to support Service Delivery. This will involve working closely on
environments for the assigned client and ticket queue(s) to ensure established
Service Level Agreements are exceeded. The Service Desk Analyst will be assigned
to learn and become certified in the tasks necessary to support Provalus and their
Clients. All Provalus employees are to ensure that the tasks performed adhere to
the firm’s SOC 2 Type 2 compliance requirements. This includes participation in
annual information and network security training and acceptance of spot checks on
an ad hoc basis to guarantee that Provalus is constantly improving. Each member of
our team must understand the importance of handling client data.
Key Responsibilities:
? Perform certified tasks assigned by the Shift Lead and/or Team Lead.
? Provide Tier 1-2 level triage and ticket maintenance for the IT support
environment.
? Provide effective oral and written communication to the client and the client
end users leveraging approved documentation.
? Acquire and maintain certifications as assigned by the Delivery Manager or in
the Career Progression & Education Plan.
? Continue career progression to meet the requirements of Senior Service Desk
Analyst.
? Perform other duties as assigned.
