Are you ready to start a career—not just a job—with real growth potential?
At Provalus, we’re redefining what opportunity looks like by bringing technology careers to communities that are often overlooked. As a leader in the connectivity space, we know reliable service isn’t a luxury, it’s essential. We’re looking for driven, coachable individuals who are ready to build a future, make an impact, and deliver exceptional customer experiences.
If you thrive in a collaborative, high-energy environment where hard work is recognized and growth is earned, Provalus is the place for you.
Job Summary
As a Support Analyst, you will serve as a trusted advisor to customers, handling inbound calls from individuals considering disconnecting or downgrading their service. Your role is to understand customer needs, resolve concerns, and present solutions that improve their experience and retain their business.
Note: This is an on-site position based in our North Wilkesboro office. Remote work is not available for this role.
Key Responsibilities
- Retain customers by identifying concerns, resolving issues, and offering value-based solutions
- Use consultative selling techniques to match products and services to customer needs
- Clearly communicate features, benefits, and competitive advantages of Provalus offerings
- Navigate billing systems and internal tools to review and explain account details
- Deliver consistent, high-quality customer experience while meeting performance and retention goals
- Thrive in a fast-paced, metric-driven environment with a focus on results
Qualifications
- High school diploma or GED required
- Call center experience required; telecommunications, technology, or sales experience preferred
- Retention or “save” experience strongly preferred
- Strong verbal and written communication skills
- Ability to confidently handle objections and resolve customer concerns
- Comfortable working in a performance-based, commission-driven environment
- Proficient in Windows-based systems, databases, and billing platforms
- Flexible availability, including evenings, weekends, holidays, and overtime as needed
Why Provalus?
At Provalus, we believe in creating opportunities, investing in people, and strengthening communities. Our team members are empowered to take ownership, share ideas, and grow their careers through firsthand experience and continuous learning.
We work hard, support one another, celebrate wins, and take pride in the impact we make—both for our customers and our communities.
