Job Title: Training Specialist (In-Office) 

Location: Provalus - North Wilkesboro, NC

Job Type: Full-time 

Overview

Looking to launch or grow your career in technical training while making a meaningful impact in healthcare? Provalus is seeking motivated Training Specialists to join our team in North Wilkesboro, NC. In this role, you will lead remote—and occasional onsite—training and implementation sessions for dental practices using client software. This is a dynamic, customer-facing position where you’ll support both new and existing clients, helping them confidently adopt and use our solutions. Ideal for trainers who are eager to develop their skills, build client relationships, and grow within a supportive, mission-driven organization, this role offers hands-on experience and clear opportunities for professional growth.

Key Responsibilities

· Lead remote training sessions using established curriculum and training material

· Instruct dental offices on software functionality, workflows, and best practices

· Facilitate live training calls and webinars for new and existing clients

· Schedule follow-up sessions to reinforce learning and ensure client success

· Maintain training calendars, productivity metrics, and documentation in internal systems

· Collaborate with Implementation and Support teams to resolve client issues

· Participate in team meetings and contribute to special projects and process improvements

Qualifications

· 2–4 years of professional experience in a client facing role

· Strong verbal and written communication skills, with the ability to present information clearly and confidently to diverse audiences

· Comfort facilitating engaging training sessions in both remote and in-person settings

· Experience using multiple software applications in a professional environment, with the ability to quickly learn new systems

· High school diploma or equivalent

· Strong customer service mindset with a focus on client success and positive user experiences

· Excellent organizational, time-management, and follow-through skills

· Preferred

· Bachelor’s degree or relevant coursework in education, technology, healthcare, or a related field

· Experience delivering training, onboarding, workshops, or end-user education

· Experience using virtual meeting platforms (e.g., Zoom, Microsoft Teams) and presentation tools