Small Town Roots, Big Time Impact
We’re creating opportunities where few traditionally exist – developing high-performing talent in rural America to deliver best-in-class results for our partners.
Trusted By
Why Traditional BPOs Fall Short
How We Deliver Long-Term ROI
We focus on training, retention, and improvement
At Provalus, learning isn’t limited to onboarding. We embed coaching, documentation, and quality control into every engagement:
- Knowledge managers help refine training and update live documentation
- QA leads review performance and coach agents for consistency
- 90% agent retention rates mean more experience and continuous improvement over time
You see better metrics and improved performance
With 90%+ retention, our teams improve over time instead of turning over. That consistency drives better resolution speed, higher quality, stronger CSAT, and 98% SLA attainment. We shift work left, reduce escalations, and streamline support. And with a Net Promoter Score of 85 from their customers, our clients see loyalty built at the front lines.
Performance Metrics That Matter
90% employee retention
vs. 55% industry average (ICM)
85 NPS from rural, co-located teams
vs. 15 average NPS
98%
SLAs
Get in touch
Let's connect on how our managed services can help drive your business toward success