First Command CX Analyst
First Command CX Analyst
Location: Crockett, TX
Position Overview:
Hours of operation: Monday - Friday 8:00 AM - 7:00 PM CST
Support data entry, inbound/outbound calls, and customer support/experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.
Key responsibilities:
- Assisting with Access Issues
- Login Troubleshooting
- App Navigation
- Walk users through updated interfaces, such as new menu layouts or feature locations
- Resolving basic technical glitches
- Error Messages (app crashes, slow loading) by suggesting restarts, reinstalls, or checking internet connectivity
- Device Compatibility: confirm device compliance with updated system requirements and recommend solutions
- Escalation when needed: Escalate persistent technical issues or sensitive cases to level 2 support with detailed notes
- Educating on New Features:
- Feature walk-throughs: demonstrate how to use upgraded tools like enhanced conversations chat, AI-driven responses, or new self-service options
- Self-Service Promotion: Encourage use of updated FAQs or chatbots for quick answers, reducing future calls
- Downtime Queries: Explain temporary service interruptions and provide timelines for full functionality
- Feedback Collection: Gather user feedback on upgrade experience
Qualifications:
Must receive approval from your delivery leader before applying
Applications will be accepted through June 12th
