Ally SD Analyst
Ally SD Analyst
Location: Brewton, AL
Position Overview:
The IT Service Desk Analyst position focuses on the completion of tasks to support client projects and is assigned to client teams through all phases, either individually or with a senior Service Desk Analyst. The IT Service Desk Analyst will work with team members in support of service delivery. This will involve working closely on environments for their assigned client and ticket queues to ensure established Service Level Agreements are maintained/exceeded.
Key Responsibilities:
The IT Service Desk Analyst will be assigned learning internally and in the client's LMS as needed to support Provalus and their clients. IT Service Desk Analysts will also, in time, assist in training junior IT Service Desk Analysts when assigned by the Team Lead. All Provalus employees are to ensure that tasks performed adhere to the firm’s SOC 2 Type 2 compliance requirements. This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Provalus is constantly improving. Each member of our team must understand the importance of handling client data.
Qualifications:
- To start:
- Training Monday-Friday from 8:00 AM - 5:00 PM
- Long term:
- The team will be transitioning to a new engagement, so flexibility is key
- Would like to see weekend/evening availability
- Preference for people willing to work overnights, probably starting in October
- Overnights would come with a $1.00 shift differential
- Note: shift can change due to client needs
Recruiter: Taylor Masters | taylormasters@provalus.com
Applications will be accepted through July 1st
