Service Desk Team Lead - Brightspeed BSW
Service Desk Team Lead - Brightspeed BSW
Location: Jasper, TX
Position Overview:
Hours of operation: Monday - Friday, 7:00 AM - 7:00 PM
Responsible for proactively managing and resolving exceptions within BSW operations. Focuses on preventing past-due orders, reducing unnecessary leadership escalations, and ensuring vendor accountability through structured intake, investigation, and follow-through.
Key Responsibilities:
- Serve as the centralized intake point for BSW escalations, ensuring issues are routed, prioritized, and resolved at the appropriate level.
- Assess escalation severity, determine root cause, and initiate corrective actions without unnecessary leadership involvement.
- Ensure escalations are documented, tracked, and closed with clear resolution status.
Qualifications:
- Must be employed with Provalus for 6+ months
- No PIPs in the last 6 months or LOA
- Approval from your delivery leader to apply
Applications will be accepted through May 25th
