Role Overview

Provalus is seeking an experienced IT Systems Administrator to join our team. This is an internal SGA position open to qualified candidates at any Provalus site location .

This is an in-office, on-site role and is not a remote position. The regular work schedule is Monday through Friday during normal business hours. The Systems Administrator will also participate in the team's on-call rotation, approximately one week per month .

The ideal candidate will have a strong understanding of enterprise technology and hands-on experience supporting cloud platforms, enterprise desktop environments, and IT infrastructure. This role will provide systems administration and advanced technical support across Provalus operations, including our rural technology centers.

Key Responsibilities

• Administer and support Azure virtual infrastructure
• Administer Microsoft 365 and Azure Active Directory
• Manage mobile devices and endpoints using Microsoft Intune
• Support and administer Remote Monitoring and Management (RMM) tools
• Manage operating system and application patching
• Support OS imaging and deployment
• Provide Level 3 technical support and escalation assistance for the IT Support Desk
• Develop and maintain scripts using PowerShell and/or Python
• Create and maintain clear technical documentation, including diagrams using Lucidchart
• Troubleshoot complex systems, endpoint, application, and infrastructure issues
• Participate in the team's rotating on-call schedule, approximately one week per month

Required Experience & Qualifications

• 4+ years of IT experience in a large organization or service provider environment
• Strong understanding of networking protocols and technologies
• Experience supporting enterprise IT systems and infrastructure
• Working knowledge of Azure, Microsoft 365, Azure Active Directory, and endpoint management
• Intermediate knowledge of scripting languages such as PowerShell and/or Python
• Familiarity with hardware and transmission technologies, including cabling, WAN, and transport technologies
• Ability to understand business use cases and translate requirements into effective technical solutions
• Strong troubleshooting, analytical, and documentation skills
• Understanding of how IT technology supports enterprise operations and business functions
• Ability to adapt as technology, business needs, and organizational requirements evolve
• Ability to participate in scheduled on-call coverage and provide after-hours support when required

Preferred / Plus Skills

Experience in any of the following areas is a plus:

• Microsoft licensing
• Power BI
• Project management
• Advanced networking knowledge
• Lucidchart or similar technical documentation tools