Challenge
A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively.
SOLution
Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.
54% Reduction
in daily alerts
99% Reduction
in false positive alerts
The Provalus Difference
Provalus is people-centered. We hire dedicated, U.S.-based individuals who are billed at sub-U.S. onshore rates. We are revitalizing rural communities while providing our customers with the best possible talent. By joining us on our mission to revitalize rural America, our clients help us breathe new life into every small town we call home by creating numerous IT careers.
Based on the client’s goals, we:
- Engaged a seasoned cybersecurity subject matter expert (SME) from within the client ranks to assess their security landscape and craft a strategic plan to build a multi-tiered security team tailored to the client’s needs leveraging our unique delivery model.
- Built a core group of Tier 1 and Tier 2 analysts through our Meridian Program coupled with highly specialized Provalus Tier 3 analysts with advanced expertise in threat hunting, incident response, and vulnerability management to deliver a highly effective security operation for the client.
Provalus implemented a multi-faceted team-building and training approach to deliver a highly effective security operation for the client. This included immersive, three-week training focused on the client’s tool stack, security frameworks like MITRE ATT&CK and NIST CSF 2.0, and rigorous simulations to ensure the team could handle real-world threats. By shadowing the incumbent security team and identifying inefficiencies, Provalus fine-tuned workflows, optimized SIEM and ServiceNow processes, and enhanced email platforms, leading to improved efficiency, reduced alert noise, and a seamless transition for a robust, well-rounded security solution.
76% Mean Time
to detect improvement
100% SLA
achievement
Results
Within a matter of weeks, the client experienced a remarkable transformation in its security operations through its proactive and streamlined approach to incident management. The company saw a 54% reduction in daily alerts, allowing their team to focus on critical threats rather than a high volume of minor events. Additionally, Provalus improved their alert systems to achieve a 99% reduction in false positive alerts, eliminating unnecessary noise and honing in on genuine threats. This efficiency extended to their backlog management, where a 74% reduction in backlog of security incidents cleared the path for more proactive measures. Provalus consistently met or exceeded 100% of Service Level Agreements (SLAs) for incident response and resolution, maintaining a 76% mean time to detect improvement. Moreover, their approach led to a 44% reduction in the average close time on the first assignment, reflecting a shift towards thorough investigations and enhancing their overall security posture.
These results not only underscore the tangible benefits Provalus delivered, but highlight the intangible value of a more confident, empowered, and collaborative security team. With a significantly strengthened security posture, the client can now concentrate on their core business, secure in the knowledge that their digital assets and sensitive information are well-protected.
74% Reduction
in backlog of security incidents
44% Reduction
in average close on first assignment
Client TestiMonial
“I look back a year ago and cannot believe we have accomplished so much. Partnering with Provalus modernized our cybersecurity maturity and achieved results that once seemed impossible"
- Executive Director, Global Cyber Threat Management Center
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