A local Midwest government entity needed a comprehensive understanding of its cybersecurity posture but lacked a framework to measure maturity, identify gaps, and prioritize security investments.
Operating within a legacy Microsoft 365 environment, a retail electric utility company lacked the scalability, security, and centralized administration capabilities to support the organization’s growth objectives.
After spinning off from its former parent company, this major logistics and freight transportation provider needed to stand up its own Service Desk to support its employees.
Celebrating Our 10th Consecutive Year on the Inc. 5000
Provalus President: AI Is Raising the Value of Human Judgment Mike Keogh , President of Provalus, recently sat down with Newsweek to discuss AI and how it's impacting our business. From productivity boosts in fraud detection to why human judgment still matters in sensitive interactions, this conversation offers a look into how we're putting AI to work for our clients and our teams. Provalus is a U.S.-based outsourcing and technology company that provides corporate IT, customer support, and business process services from rural American communities. Keogh states that the AI-assisted fraud operation has increased average analyst productivity by more than 50 percent and shortened the time between an alert and the conclusion of an investigation. “A bad algorithm is going to make the same bad decision over and over and over again,” Keogh told Newsweek. Read the full conversation with Newsweek AI editor Adam Mills here.
A local Midwest government entity needed a comprehensive understanding of its cybersecurity posture but lacked a framework to measure maturity, identify gaps, and prioritize security investments.
Operating within a legacy Microsoft 365 environment, a retail electric utility company lacked the scalability, security, and centralized administration capabilities to support the organization’s growth objectives.
After spinning off from its former parent company, this major logistics and freight transportation provider needed to stand up its own Service Desk to support its employees.
