This Veterans Day, we honor all who served and the families who supported them every step of the way.

The men and women who wore the uniform carry their training, discipline, and sense of mission into everything they do. Today, we celebrate that service and the strengths veterans bring to every team they join. Behind many of them are families who served in their own way, supporting service members through every move, deployment, and missed holiday. 34% of the Provalus workforce are veterans or military family members; here are five strengths they bring to work every day.

1. They're ready for what's next

Every year, about 200,000 service members return to civilian life, and they're eager to work. In 2025, the veteran unemployment rate was 3.5%, lower than the 4.2% rate for nonveterans (U.S. Bureau of Labor Statistics).

That's a lot of talent looking for the right fit, and it's a big part of why Provalus builds its Centers of Excellence in rural, veteran-heavy communities across the country. Veterans shouldn't have to leave home to find their next career opportunity, so we create careers in the places they call home.

2. They adapt to whatever comes their way

Between a new duty station every few years, deployments that change plans overnight, and months of holding everything together at home, veterans and their families learn to adjust quickly and keep moving forward.

At Provalus, that resilience shows up every day. A service desk analyst talks a frustrated caller through an outage, or a customer care team handles a sudden jump in volume and keeps the queue moving. People who have dealt with real uncertainty tend to stay steady when the unexpected happens.

3. They're trusted with what matters

Veterans have been trusted with people and information that couldn't be put at risk. That sense of responsibility stays with them long after they leave the service, and military families live by the same values at home.

Provalus clients count on that same integrity when our teams support their customers and handle their data. Someone who has already been trusted with something important knows how to earn that trust again.

4. Their families are ready, too

Military spouses bring that same drive to the workforce. Among active-duty spouses, unemployment sits at 20%, several times the national rate (DoD Active Duty Spouse Survey, 2024), and 70% of those who are working report being underemployed (Blue Star Families, 2025).

For many of these families, Provalus offers a stable, onsite career close to home, with the same training and room to grow as everyone else on the team. When veterans and their spouses can both build careers in the same community, it strengthens the household and the town around it.

5. They're building careers and a future

Military families are planning for the long term. In the latest Blue Star Families survey, 50% of respondents named military spouse employment as their top concern, ahead of military pay. Veterans and their families want careers they can grow in and a future they can build around them.

Provalus actively recruits veterans and military family members, and our Tech Foundry training program gives new team members the skills to succeed, even if they've never worked in the field before. Many of our senior leaders served too, and the values they brought out of the military still shape how we hire, train, and support our clients.

Thank you for your service

We're grateful to every veteran and military family member on the Provalus team. You make our teams stronger and our communities prouder.\

For the business case behind veteran hiring, read How hiring veterans makes CX and service desk teams stronger.

If you want a team built on that kind of commitment, let's talk. If you'd like to join the mission, explore Hiring Heroes.