CHALLENGE
A Southeastern telecommunications company was managing a highly transitional workforce with a team tenure averaging 30+ years. The client was at risk of losing institutional knowledge due to potential team member departures or retirements. They experienced difficulties cultivating and supporting “classic networks” internally and needed to leverage partnerships for knowledge retention and network support.
SOLUTION
The client knew they needed to find a solution to their network issues. They decided to partner with Provalus to address the natural decline in demand for legacy services amid the shift to modern infrastructure and manage network costs and the long-term impacts of transitioning to alternative technologies.
$500K+
cost savings compared to previous model
5 FTEs
re-badged for
business continuity
THE PROVALUS DIFFERENCE
Provalus is people-centered. We hire dedicated, US-based individuals who are billed at sub-US onshore rates. We are revitalizing rural communities while providing our customers with the best possible talent. By joining us on our mission to revitalize rural America, our clients help us breathe new life into every small town we call home by creating numerous IT careers.
Based on the client’s goals, we:
- Monitored Electrical and Optical customer networks
- Took trouble calls from Enterprise and Wholesale Customers
- Lead remote repair isolation and resolution
- Implemented regulatory reporting compliance
RESULTS
Provalus documented Standard Operating Procedures (SOPs) and created training for legacy technology. Through interviews with Subject Matter Experts (SMEs), shadowing, and ticket review, Provalus created training on legacy technology that had not been previously documented for the client.
Today, the client experiences a 24x7x365 dedicated, on-site team with 5 full-time employees (FTEs) resources re-badged for business continuity. Additionally, Provalus provided a “hyper-care” team for the first 90 days to ensure a smooth transition.
Want to join our mission and take the first step towards upskilling teams to support existing technology?
Contact us at info@provalus.com to get started!
