Launch Your Career with Provalus!
Provalus is hiring Support Analysts to join our growing team. In this role, you will support customer service, claims processing, data entry, and inbound/outbound communication activities. No prior experience is required— paid on-the-job training is provided, along with opportunities for professional growth and career advancement.
As a Claims Support Analyst, you will assist customers, accurately document information, and ensure a positive customer experience through professional and timely support.
Position Details

• Full-time employment
• Set schedules
• In-person work environment
• Paid training and professional development
• Career growth and advancement opportunities

Key Responsibilities

• Research and retrieve information using available systems and resources.
• Provide professional and courteous customer support via phone and other communication channels.
• Respond to customer inquiries and resolve issues in a timely manner.
• Handle and document customer concerns, complaints, and service requests.
• Process forms, applications, orders, and related documentation.
• Identify and escalate priority issues when necessary.
• Route calls and inquiries to the appropriate departments or resources.
• Follow up on complex customer situations to ensure resolution.
• Accurately maintain customer records and update information in CRM systems.
• Gather and evaluate relevant information to investigate and resolve inquiries.
• Record details of customer interactions, actions taken, and outcomes.
• Collaborate with internal teams to support customer needs and business operations.
• Perform other duties as assigned.

Qualifications

• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Basic computer proficiency and multitasking skills.
• Experience navigating multiple applications and systems simultaneously.
• Strong attention to detail and organizational skills.

Job Type: Full-Time
Work Location: In Person
Start your career with Provalus today and gain valuable experience with a company committed to developing talent and creating opportunities for long-term success.