Coming to South East Texas
February 1, 2019

We’re heading to the Lone Star State… Provalus is opening its 2nd technology center in Jasper, Texas to provide a superior alternative to overseas outsourcing of services. “We’re proud to say our mission is to provide tech careers to bright under-employed individuals, especially in rural areas, and play a part in revitalizing America through job creation,” Provalus President, Chuck Ruggiero said.


City of Jasper Mayor Hon. Gary Gatlin commented, “I am so pleased to have witnessed our community working hard together for this achievement and am so proud to have been a part of it. I can see our Jewel of the Forest shining bright again like I’ve always known it could.”


After researching over 50 Texas locations, Provalus narrowed the selection down to two in December and executed the contract with Jasper, TX on January 31, 2019. The main tech building will be the former Peddler’s Publication House on the downtown square at 101 E. Houston St., Jasper, Texas 75951. The building will be renovated to accommodate at least 100 employees by 2020.


Dan Walker, President Jasper Economic Development Board of Directors remarked, “I have been intimately involved with economic development in Jasper for over 25 years and I have never seen an accomplishment as meaningful as this one. Jasper’s new partner, Provalus, will not only bring many much-needed, high-quality jobs, but their arrival is already providing a rejuvenating spark to our community that is wonderful to see.”


The Provalus facility will offer business process outsourcing (BPO), information technology outsourcing (ITO), and Support Services to clients including Fortune 500 – 1000 companies. Executive Director, Jasper Economic Development Corporation, Eddie Hopkins said, “This new relationship has grown through more understanding of their mission and how there will be mutual benefits resulting in the growth of Provalus and Jasper.” “We are thrilled to help generate substantial economic growth for the South East region of Texas as we continue our mission to strengthen rural America”, Ruggiero added. Projections are to open in March and hire about 30 employees initially.


Provalus’ flagship operation, located in Brewton, Alabama, paved the way for this 2nd delivery center and currently employs close to 100 Americans doing everything from SOC Services to Quality Assurance to Application Development to Service Desk support. The Brewton Delivery Center is expected to grow to over 300 Americans in the next few years. “Our growth would not be possible without the support of Brewton, Alabama Mayor Yank Lovelace, the city officials and the citizens of Brewton”, Ruggiero commented.

NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
April 15, 2025
As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.
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