Construction Complete for the Provalus Facility in Texas
October 8, 2020

Amidst the set-backs of COVID-19, hurricanes and tropical storms, the new Provalus facility in Jasper, Texas was completed in record time. The 2-story, 30,000 square foot revitalized building will soon be home to almost a hundred employees (with expected capacity of 200) performing technology services in the areas of ITO, BPO and support. The facility is thoughtfully designed with secure rooms, key card access, conversation spaces, inviting break areas and an outdoor courtyard in addition to the modern individual workspaces. The technology-inspired space will allow the Provalus teams to serve the company’s Fortune 500 clients efficiently and effectively.


After working in temporary facilities over the past several months, Provalus teams are phasing into this new centralized location as COVID-19 releases its grip on the community. The renovated building will house two stories of newly-trained individuals from the community. A diverse mix of women, military veterans and individuals from all walks of life have found leading-edge careers in the technology industry through the mission of Provalus.


Provalus is elevating under-served communities by providing technology, business and support positions to undiscovered talent in the U.S. Services in the areas of BPO, ITO and Helpdesk will be available from the facility. The work provides companies the dependable, quality and practical services they need… straight from the heart of America.


“Our main mission is to provide value to the U.S. by bringing jobs back… especially to rural areas,” commented Chuck Ruggiero, President of Provalus. The IT solutions needs that have been traditionally outsourced overseas can now be serviced here in the U.S. through Provalus.


Optomi Professional Services, the parent company of the Provalus brand, is one of the fastest growing tech talent firms in the U.S. and makes a practice of implementing strategies that stand out from the competition as the most leading-edge and successful.

December 4, 2025
Optomi Professional Services (OPS), announced today that Nick Murphy has been appointed Chief Operating Officer effective December 1, 2025.
NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
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