New President Appointed for Provalus
April 27, 2021

Optomi Professional Services is pleased to announce the appointment of Laura Chevalier to the position of President of its U.S.-based IT services brand, Provalus. Having been with the company since 2014, Ms. Chevalier has been instrumental in building a world-class sales organization that provides industry-leading services to all clients within the Optomi Professional Services umbrella. She has successfully expanded the company’s client base and sales channels, working with an expansive list of Fortune 500 clients serving a diverse spectrum of IT needs and solutions.


“Her track record for corporate growth and consulting makes her uniquely qualified to lead this technology services brand. She is a knowledgeable partner for our clients as they are adapting and adjusting their digital strategies, hiring initiatives and business continuity strategies,” commented Chuck Ruggiero, COO of Optomi Professional Services, the parent company of Provalus.


Provalus is a purpose-driven organization committed to up-skilling American workers with jobs that have traditionally been sent overseas. With the demand for skilled technologists at an all-time high, Provalus hires and develops the best & brightest undiscovered talent in rural towns throughout the country to deliver outsourced business process services, information technology services and help desk/service desk support. Having opened three delivery centers in three years, Provalus on an exponential growth path that confirms this new approach to American talent is in high demand.


Laura Chevalier, President of Provalus commented, “We’re on a mission to provide career opportunities for our fellow Americans. Many companies are starting to recognize that keeping work here in the U.S., is not just about quality for their customers, it’s also about helping drive our local and regional economies, ultimately making it good business. Now more than ever we recognize the need to put people to work. Our rural communities provide a tremendous workforce of hardworking, capable American’s that are up for the challenge. Amidst all of that, we are proud to say our team is highly diverse; with over 50% women, 27% diverse and an almost 20% veteran workforce, a unique combination. Our clients appreciate our superior services and our mission.”


Ms. Chevalier’s senior level of experience will help ensure Provalus continues to grow at a record pace, allowing the company to further its status within the technology talent arena.

December 4, 2025
Optomi Professional Services (OPS), announced today that Nick Murphy has been appointed Chief Operating Officer effective December 1, 2025.
NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
Show More