Provalus Announces Expansion to West Plains, MO, Creating Up To 200 New Jobs Howell County
October 23, 2025

Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri. Furthering our mission to create technology opportunities in rural communities where few traditionally exist, Provalus is expected to create up to 200 new jobs in Howell County over the next 5 years.


“This new site in West Plains is more than an expansion — it’s an extension of our mission to revitalize rural America,” said Provalus’ President Mike Keogh. “We’re proud to plant roots in Missouri and continue proving that innovation and opportunity can thrive in small towns across the country. This is where purpose meets progress, and where we’ll continue building meaningful careers that benefit both the people who work with us and the communities they call home."


Read the official release from the State of Missouri here.

From Unknown Risk to Measured Maturity: Conducting an Assessment to Transform Cybersecurity Posture

August 25, 2026
A local Midwest government entity needed a comprehensive understanding of its cybersecurity posture but lacked a framework to measure maturity, identify gaps, and prioritize security investments.

Building a Service Desk that Delivers: How Provalus Transformed One Logistics Giant’s IT Support Center

August 17, 2026
After spinning off from its former parent company, this major logistics and freight transportation provider needed to stand up its own Service Desk to support its employees.

Ten in a Row: A Decade Among America’s Fastest-Growing Companies

August 11, 2026
Celebrating Our 10th Consecutive Year on the Inc. 5000

AI Is Changing the Work Companies Bring Back to the U.S.

August 7, 2026
At one bank, AI sorts fraud alerts into work queues for a team of about 100 Provalus analysts. The analysts then investigate whether the activity appears fraudulent or has a legitimate explanation, such as a customer moving money to close on a mortgage.

From Project to Partnership: Provalus Provides a Seamless Extension of Wealth Management Operations

July 28, 2026
A national wealth management and financial planning firm serving military families sought to scale their banking contact center capacity before deploying the Jack Henry Banno platform to their client base.

From Reactive to Reliable: Creating Stability Through Strategic Escalation Management

July 20, 2026
A large U.S.-based infrastructure provider delivering high-speed, reliable fiber internet in 2M+ locations across 20 states faced sustained, multi-state outages that required daily coordinated incident response.

Provalus Powers Enterprise-Scale Support for Global Fortune 500 Tax and Accounting Software Firm

July 9, 2026
A Fortune 500 Tax and Accounting software provider sought a partner to rapidly scale enterprise-grade customer and technical support across multiple complex products and customer segments.

From Chaos to Control: How Provalus Implemented an IAM Framework that Enhanced Security, Efficiency, and Compliance

June 29, 2026
A leading automotive manufacturing company faced critical security risks from inconsistent user permissions and a lack of regular password resets for integration accounts, exposing sensitive data and over 80 system integrations to potential breaches.

US Time Zone BPO Benefits: What Alignment Actually Delivers

June 24, 2026
Working with a U.S.-based BPO team means your vendor works the same hours you do, understands the same business pressures, and operates under the same rules and regulations as your organization.

From Traditional SOC to Agentic Fusion Center: Multi-Billion-Dollar Premium Consumer Brand Achieves 83% Auto-Resolution

June 17, 2026
A multinational leader in premium beauty and personal care, with over 20 luxury sub-brands globally, operated a complex, high-value digital footprint demanding enterprise-grade, around-the-clock security coverage.
Show More