Provalus Announces New President Mike Keogh
November 11, 2022

Provalus, the U.S.-based solutions brand of Optomi Professional Services, is pleased to announce the addition of Mike Keogh as President. An industry veteran, Mr. Keogh has extensive experience building and developing teams that grow and scale I.T. businesses for the benefit of employees, customers, and shareholders. Most recently Mike was President of the Americas division of a global I.T. company that grew from $32M to $2.3B at his exit.


As the managed services brand of Optomi Professional Services, Provalus serves Fortune-listed clients with dependable, quality and practical technology- related services while creating new jobs in rural communities. By employing high-aptitude Americans, especially veterans and their families, OPS is impacting local economies and revitalizing small towns. The job creation initiative is projected to have a multi-million dollar economic impact on local communities over the next five years.


“When I first learned about the Provalus mission, I knew I had to be part of it. I know that I can help lead the team to realizing our mutual dream of building talent in rural America and helping people reach their full potential”, commented Mike Keogh.


“We are thrilled to welcome Mike Keogh to the team as he applies his experience of growing companies exponentially to Provalus. Mike’s passion for drawing out the best in people to help further their careers combined with his technical prowess make him an asset to the entire OPS family,” commented Chuck Ruggiero, Chief Executive Officer of Optomi Professional Services.


Provalus specializes in professional services including Business Process Optimization, Infrastructure Operations (HD, IAM, NOC, SOC) and Application & ITO Support. In the last two years, the company has doubled in size, grown to 4 delivery centers, 1 satellite campus, has a client base spanning the Fortune 2000 and employs hundreds of rural Americans with a workforce currently comprised of 18% veterans, 56% women and with 28% diversity.


As Mr. Keogh takes on the responsibilities of Provalus President, former President Laura Chevalier will broaden her reach across the entire Optomi Professional Services family of brands. She will continue to drive growth within the Provalus and Optomi client partnerships as she builds upon the professional services offerings. Laura’s focus will be on the continued growth and expansion within the firms’ support of the Fortune 500 client base. She will also expand vendor relationships as well as participate in speaking engagements during notable industry events.


Optomi Professional Services is a 100% U.S.- based firm dedicated to partnering with clients to fuel critical technology initiatives. We propel our clients’ success through our unique services and a heart for giving back.


ABOUT THE PROVALUS BRAND OF OPTOMI PROFESSIONAL SERVICES:


We hire and develop the best and brightest undiscovered talent in our small towns and rural communities to deliver a remarkable experience for our technology clients and end-users alike. Provalus specializes in professional services including Business Process Optimization, Infrastructure Operations (HD, IAM, NOC, SOC) and Application & ITO Support Services that compete head-on with offshore outsourcing. By creating opportunities where there were none; with companies that believe in America’s future, Provalus is generating a superior workforce. We provide Fortune-listed companies the dependable, quality and practical services they need… straight from the heart of America. We are purposefully disruptive… PROVIDING OUTSOURCING VALUE FROM THE U.S.

December 4, 2025
Optomi Professional Services (OPS), announced today that Nick Murphy has been appointed Chief Operating Officer effective December 1, 2025.
NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
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