Provalus Launched
July 27, 2017

We’re building rural domestic technology centers offering ITO, BPO and Helpdesk services that compete head-on with traditional offshoring.


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Optomi announced today that it launched a plan to bring 300 jobs to southern Alabama through its Provalus division.  Provalus is elevating under-served communities by providing technology, business and support positions to untapped talent in the U.S. Services in the areas of BPO, ITO and Helpdesk will be available from the facility. The work provides Fortune 1000 companies the dependable, quality and practical services they need… straight from the heart of America.


“Our main mission is to provide value to the U.S. by bringing jobs back… especially to rural areas,” commented Chuck Ruggiero, President of Provalus. The IT solutions needs that have been traditionally outsourced overseas can now be serviced here in the U.S. through Provalus.


Optomi’s flagship facility is located in Brewton, Alabama which has a population of about 5,500. Training has begun for the first group and the bootcamp will yield a team of state-of-the-art technologists. Once staffing levels reach 50 employees, construction will begin on the first of three buildings, which will occupy a combined space of over 60,000 square feet. The campus will generate additional economic growth for the community in the way of commerce and real estate. “Governor Ivey made it clear from the start that she was behind new technology coming to Alabama,” Mayor Lovelace said. “This project was a culmination of the work of so many, and we couldn’t be prouder to welcome the company to Brewton.”


Optomi is one of the fastest growing tech staffing firms in the U.S. and makes a practice of implementing strategies that stand out from the competition as the most leading-edge and successful. Michael Winwood, CEO commented, “We strive to offer our clients a better experience. Through Provalus, we are able to provide services that have traditionally been outsourced overseas. Our strategies continue to disrupt the tech staffing industry.”

NewsNation Morning in America
November 25, 2025
On the heels of their visit to our Brewton Center of Excellence, CEO Chuck Ruggiero had the pleasure of joining Alex Caprariello for a live interview on NewsNation’s Morning in America.
November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
April 15, 2025
As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.
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